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Privacy Policy

At ULTRAP, we are committed to protecting the privacy of our users (riders and drivers). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the ULTRAP application.

1️⃣ Information We Collect

a) Personal Information

  • Full name
  • Phone number
  • Email address
  • Profile picture (if provided)
  • Identity information for drivers (when required)

b) Location Information

  • Real-time location while using the app
  • Pickup and drop-off locations
  • Trip routes for safety and service improvement

c) Usage Information

  • Trip history
  • Ratings and feedback
  • Device type and operating system
  • IP address and connection data

d) Payment Information

  • Selected payment methods
  • Transaction details
    ⚠️ ULTRAP does not store full credit/debit card details. All payments are processed through secure and certified third-party payment providers.

2️⃣ How We Use Your Information

We use the collected information to:

  • Operate and provide people transportation services
  • Match riders with drivers
  • Improve service quality and user experience
  • Process payments and transactions
  • Communicate with users regarding trips or support
  • Enhance safety and prevent fraud
  • Comply with legal and regulatory requirements

3️⃣ Information Sharing

ULTRAP does not sell or rent users’ personal data to third parties.
Information may be shared only in the following cases:

  • Between riders and drivers to complete trips
  • With electronic payment service providers
  • With government or legal authorities when required by law
  • With technical partners to improve app performance, under strict confidentiality

4️⃣ Data Security

We apply advanced technical and organizational measures to protect your data, including:

  • Data encryption
  • Secure servers and protection systems
  • Restricted access to sensitive information

5️⃣ Data Retention

We retain personal data as long as your account is active or as required for operational and legal purposes.
Users may request account and data deletion at any time.

6️⃣ User Rights

You have the right to:

  • Access your personal data
  • Update or correct your information
  • Request deletion of your account and data
  • Object to certain data processing activities

7️⃣ Cookies

ULTRAP may use cookies or similar technologies to improve performance and user experience within the app or website.

8️⃣ Children’s Privacy

ULTRAP is not intended for users under the age of 18. We do not knowingly collect personal data from children.

9️⃣ Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through the app or website.

🔟 Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

  • Email: support@ultrap.app
  • In-app customer support